09ber Privacy Policy

1 Introduction

09ber ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This privacy policy will inform you about what kinds of personal information we collect, why we collect it, how it is used, and how securely it is kept.

By using the 09ber platform you confirm that you have read and agreed to all the terms of this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

Our platform provides cricket betting, live casino, slot games, and many other gaming services. This privacy policy applies equally to all of these services.

2 What Information We Collect

When creating an account on 09ber and using our services, we may collect the following types of information:

A. Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

B. Financial and Payment Information

• bKash, Nagad, Rocket, or Upay account number (for transaction verification)
• Deposit and withdrawal history
• Wallet balance information

C. Usage and Technical Information

• IP address and device information
• Browser type and operating system
• Date and time of site access
• Information about which pages were visited
• Cookies and session data
• Gaming activity and betting history

D. Communication Information

• Records of communication with us via live chat or email
• Details of complaints or requests

3 How We Collect Information

We collect your information in the following ways:

Direct Collection

When you create an account on 09ber, make a deposit or withdrawal, contact the support team, or fill out any form — you voluntarily provide us with information.

Automatic Collection

When you visit our platform, certain information is collected automatically through technical tools such as cookies, log files, and web beacons.

Collection from Third Parties

Information may be received where necessary from payment processing partners (such as bKash, Nagad, Rocket, Upay) and identity verification service providers.

4 Purpose of Using Information

09ber uses your information only for the following legitimate purposes:

• Account Management: Creating, maintaining, and securing your account.
• Age and Identity Verification: Ensuring that the user is 21 years of age or older.
• Financial Transactions: Correctly processing deposits, withdrawals, and bonuses.
• Customer Service: Resolving your questions, complaints, and issues.
• Fraud Prevention: Preventing unauthorized access, fraud, and money laundering.
• Service Improvement: Improving the user experience and the quality of the platform.
• Legal Obligations: Complying with applicable laws and regulations.
• Responsible Gaming: Identifying gaming-related problems and providing the necessary support.
• Marketing Communications: Sending promotional offers and updates subject to your consent.

5 Information Sharing and Disclosure

09ber does not sell your personal information to third parties. However, information may be shared with the following parties in specific circumstances:

Service Provider Partners

Necessary information may be shared with trusted third-party partners for payment processing, technology services, cybersecurity, and customer service management. These partners are bound to comply with our privacy standards.

Disclosure for Legal Reasons

Information may be disclosed to comply with a court order, a lawful request from a law enforcement agency, or the requirements of applicable law.

Fraud and Security Related

Information may be provided to the relevant authorities when needed to investigate fraud, money laundering, or any other illegal activity.

6 Cookies Policy

The 09ber platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

What Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform — these cannot be disabled.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand patterns of site usage and improve our services.
• Security Cookies: Help prevent unauthorized access and fraud.

Cookies can be controlled by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

7 Data Security Measures

09ber has adopted industry-standard security measures to protect your information. Our security framework consists of the following elements:

Technical Protection

• SSL/TLS encryption — keeps all data transmission secure
• Database encryption — stored information is kept in encrypted form
• Two-Factor Authentication support
• Firewall and intrusion detection system
• Regular security audits and vulnerability assessments

Administrative Protection

• Strict data access control policy for staff
• Regular privacy and security training
• Defined procedures for handling data breaches

8 Data Retention Period

09ber retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained for as long as the account is active.
• Even after an account is closed, information may be retained for a specified period to meet legal obligations.
• Financial transaction records are retained for the period prescribed by government regulations.
• In cases of fraud or dispute investigations, relevant information may be retained for a longer period.

Once the required period has passed, your personal information is securely deleted or anonymized.

9 Your Rights

As a user of 09ber, you have the following rights regarding your personal information:

Right of Access

You have the right to request information about what data we hold about you.

Right of Correction

If there is any error or incompleteness in your information, you may request that it be corrected.

Right to Request Deletion

In certain circumstances you have the right to request that your information be deleted. However, it may not be possible to delete all information immediately due to legal obligations.

Right to Object to Processing

You may object to the use of your information for marketing communications and withdraw your consent at any time.

Data Portability

You have the right to request a copy of your account-related information in an easily readable format.

To exercise these rights, contact our support team via live chat or email.

10 Privacy of Minors

09ber's services are for those aged 21 years or older only. We do not knowingly collect or store information from any person under the age of 21.

If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

11 Third-Party Links and Services

The 09ber platform uses third-party services such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers have their own privacy policies which are not covered by 09ber's policy.

We select partners with care and enter into agreements with them to ensure the protection of our users' information.

12 Marketing Communications

Subject to your consent, 09ber may contact you about promotional offers, bonus information, and platform updates.

You may unsubscribe from marketing emails at any time. Essential account-related messages (such as transaction confirmations and security alerts) cannot be turned off as they are an integral part of the service.

13 Policy Changes

09ber reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Publish the update date on this page.
• Notify registered users by email.
• Display a notice on the platform.

Continuing to use 09ber after a change means you have accepted the new policy.